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Why Can't I Login?

Why Can't I Login?

For the vast majority of members, their "username" is their email account that was originally on file with CAG. If someone is trying with a valid email address, and the password of “changeme1” then it will let them in.

Let’s take an example. I’m going to use Adrian Rusch’s account since he has never logged in before:

Adrian 1

I’m going to the front-end of the site and will use This email address is being protected from spambots. You need JavaScript enabled to view it. as the username and “changeme1” as the password. The result is below (it let me login just fine):

Adrian 2

My point being that that if people are having trouble logging in then they are likely doing one of two things (with a third alternate scenario):

  1. Not using the email address that was on the Excel membership sheet that I received
    • Most people have multiple email addresses, so they are likely not using the one that they originally registered with
    • Alternate scenario is that they are trying to login with a username and not an email address. Because we imported these users off of the original member spreadsheet and not from another source, we don’t have their original usernames for most users.
  2. Not using “changeme1” as the password (without the quotes)
    • They are likely using their old password, which won’t work. Because of the encryption method, it’s not possible to migrate passwords when migrating users
  3. Account is Disabled. There is also a third scenario. If a user tries with the correct username but incorrect password more than 5 times, it will deactivate their account which will require manual re-activation by an administrator.

Note that if you're still having trouble logging in, please contact us using the form below and the administrator will get in touch with you as soon as possible:

Login Issues

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Last modified onTuesday, 07 November 2017 02:41

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